Cau Giay, Ha Noi, Viet Nam, 10000

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Frequently Asked Questions

Please read our FAQ before sending us a message.

According to Amazon policy:

Amazon’s delivery charges can vary based on factors such as the shipping speed selected, the items being shipped, and the delivery address. Amazon offers various shipping options, including standard, expedited, and same-day delivery, and each option may have different associated costs.

According to Amazon policy:

  1. Credit and Debit Cards: Amazon commonly accepts major credit and debit cards, such as Visa, MasterCard, American Express, and Discover.

  2. Amazon Gift Cards: You can use Amazon gift cards to make purchases on the platform.

  3. Amazon Store Card: If you have an Amazon Store Card, you can use it for your purchases.

  4. Amazon Pay: This is a service that allows you to use the payment methods already associated with your Amazon account to make payments on third-party websites.

  5. Checking Account: In some regions, Amazon may offer the ability to link your checking account for payments.

According to Amazon’s shipping policy:

  1. Standard Shipping: This is usually the most economical option but may take a few business days.

  2. Expedited Shipping: Faster than standard shipping, typically taking 2 to 3 business days.

  3. Two-Day Shipping: Available for eligible items, providing delivery within two business days.

  4. One-Day Shipping: For eligible items, offering delivery within one business day.

  5. Same-Day Delivery: Available for certain items in select areas, providing delivery on the same day.

  6. Amazon Prime Now: Ultra-fast delivery available for select products in eligible ZIP codes.

According to Amazon policy:

  1. Secure Website (HTTPS): Amazon’s website uses HTTPS (Hypertext Transfer Protocol Secure) to encrypt data transmitted between your browser and their servers. This encryption helps protect your information from unauthorized access during the transmission process.

  2. Secure Payment Processing: When you make a purchase on Amazon, your payment details are processed securely. Amazon uses secure payment methods and complies with industry standards to protect your financial information.

  3. Account Security: Amazon encourages users to set up strong, unique passwords for their accounts. They also offer features like two-factor authentication (2FA) to provide an extra layer of security.

  4. Privacy Settings: Amazon provides users with privacy settings and options to manage their account information, including order history, addresses, and payment methods.

  5. Data Encryption: Amazon employs encryption technologies to safeguard sensitive information stored on their servers. This includes customer data, payment details, and other personal information.

  6. Fraud Prevention: Amazon employs various tools and technologies to detect and prevent fraudulent activities. This includes monitoring transactions for unusual patterns and implementing measures to protect against unauthorized access.

According to Amazon policy:

  1. Order Confirmation: Immediately after placing your order, you will receive an order confirmation email from Amazon. This email includes details such as the items ordered, the total cost, and an estimated delivery date.

  2. Order Processing: Amazon begins processing your order. This involves verifying the items in your order, checking availability, and preparing the items for shipment. If there are any issues, such as an item being out of stock, you may be notified at this stage.

  3. Shipping: Once your order is processed, Amazon selects the appropriate shipping method based on your preferences and the delivery address. You can track the status of your shipment through your Amazon account.

  4. Shipping Confirmation: When your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your package as it makes its way to your delivery address.

  5. Out for Delivery: As your package gets closer to its destination, you may receive another notification indicating that it’s “out for delivery.” This means the package is on its way to your address and should be delivered soon.

  6. Delivery: The courier delivers the package to your specified delivery address. Depending on the shipping method, this could be a standard delivery, expedited delivery, or even same-day delivery in some areas.

  7. Delivery Confirmation: Once your package is delivered, Amazon may send a delivery confirmation email or notification. The tracking information should also be updated to reflect the successful delivery.

  8. Post-Delivery: After receiving your order, you have the opportunity to review and rate the items and provide feedback on the overall shopping experience.

Yes, when you place an order on Amazon, you will typically receive an invoice. The invoice provides a detailed summary of your order, including:

  1. Order Details: This section includes the order number, date of purchase, and a list of items you’ve ordered.

  2. Shipping Information: Information about the shipping address and selected shipping method.

  3. Payment Details: The total cost of the order, including the price of the items, any applicable taxes, and the shipping charges.

  4. Payment Method: The payment method you used for the purchase.

  5. Order Total: The final amount charged to your payment method.

Amazon usually sends an electronic invoice via email after you place an order. Additionally, you can access and download your invoices from your Amazon account. Here’s how you can view and print your invoices:

  1. Log in to your Amazon account.
  2. Go to the “Your Orders” section.
  3. Find the order for which you want the invoice.
  4. Click on the “Invoice” option or a similar option available for that order.

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Phone number: +84 917 300 966

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